Why haven't I received my confirmation email?

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• How will I know if you have received my return?

  You can get updates on your return in multiple ways. If you have used our Royal Mail or Collect+ returns service you can track your parcel using your tracking code.  The tracking code can be found on the receipt the shop/post office gave you. You can ...

• How can I update my email address for my account?

  To change your email address in your account - please log in here.  Select Edit my Details and ensure you select save once updated.   ​

• How do I contact customer services?

  Firstly, have a look at our FAQ's as the most common questions are answered here and there is no waiting around! If you still need to contact us then email our Customer Support team for help.   Just note that it might take the team 1-2 business ...

• How can I track my order?

  If you have signed up for an account: Simply visit My Account and from here you can track the status of any order. If you checked out as a Guest: You can quickly track the status of your order on the "Track My Order" page.  All you will need is your ...

• How do I find my Order ID to return my parcel?

  You can find your order ID on our Order Confirmation email.  Alternatively, you can log into My Account and find the details there.