I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking information.
Kindly note that we will not be able to take any action until the below times have passed for your delivery method. Also, note that delivery times may change during busy periods.
Useful dates and Tracking Information:
Delivery to the UK:
Super Saver and Standard delivery:
Most orders arrive within 2 to 5 working days (Monday - Friday), but sometimes orders can take longer arrive. If it has been more than 10 working days then please contact our Customer Support team who are ready and waiting to help.
Next Working Day:
Your order will arrive the next working day after your order has been shipped. We consider working days to be Monday - Friday. Delivery to Northern Highlands, Northern Ireland and other Non-UK mainland areas will take 2 days to arrive.
You are able to track your parcel using your tracking code here. You can find your tracking code in your despatch email OR you can find it in our quick order tracking page here.
Delivery outside of the UK:
International Mail:
Most orders arrive within a few days (Monday - Friday), but sometimes orders can take longer arrive. If it has been more than 20 working days then please contact our Customer Support team who are ready and waiting to help.
Air Express:
Deliveries typically arrive within 3 to 5 working days but on a rare occasion, it may take longer.
You can track your parcel using your tracking code here. You can find your tracking code in your despatch email OR you can find it in our quick order tracking page here.