When do you take payment for my order?

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• Why was my payment declined?

  You will need to contact your payment provider to find out why the transaction was not authorised by them.  Once resolved with your payment provider you can replace your order on our website.  

• Why have you taken my money but not shipped my order?

  We take payment once orders are placed on our website, this is to help reserve stock for immediate despatch.  Your order is placed onto a backorder list and is processed the same day the stock becomes available.  Estimated dates of arrival for our ...

• When will my order arrive?

  I am happy to say that most of our orders arrive within the timeframe stated on our delivery page.  However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...

• How can I pay without a PayPal account?

  You can simply checkout using PayPal as a guest; they accept Visa and Mastercard as payment options.  When paying as a guest, please ensure that the address within PayPal matches the order delivery address, as this is where we will ship the parcel.

• Which payment methods can I use?

  You can pay by PayPal or Credit and Debit card via our website. Unfortunately, we do not accept American Express. Mobile Fun takes your security seriously as part of this commitment, we use Verified by Visa and Mastercard Securecode to prevent fraud ...