What is your returns policy?

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• Will you refund my returns delivery cost if I return an item back to you?

  We will refund your returns delivery cost if the item you are returning is faulty or not as described. If the item is unwanted then you will have to cover the cost and any additional charges of the return. Need more info? Please see our full Returns ...

• How do I return my order with Evri?

  Please see our How to Return page here. To view our full returns policy please click here.

• How do I return my order with Royal Mail?

  Please see our How to Returns page here. You can see our full returns policy here.

• Do you have a store I can visit?

  Unfortunately not, but you can order online and we offer a 30 day returns period for all unwanted goods - for more information please see our Returns Policy.  

• How will I know if you have received my return?

  You can get updates on your return in multiple ways. If you have used our Royal Mail or Collect+ returns service you can track your parcel using your tracking code.  The tracking code can be found on the receipt the shop/post office gave you. You can ...