How do I contact customer services?
Firstly, have a look at our FAQ's as the most common questions are answered here and there is no waiting around!
If you still need to contact us then email our Customer Support team for help. Just note that it might take the team 1-2 business days to respond.
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How can I update my email address for my account?
To change your email address in your account - please log in here. Select Edit my Details and ensure you select save once updated.
Why haven't I received my confirmation email?
Please search your spam folder and add Mobile Fun to your accepted emails to ensure this does not happen again.
My card has expired, how will I get my refund?
We will now issue a refund through a bank transfer, please contact our Customer Support team here with the following details to assist us in refunding you: Mobile Fun Order ID Sort code and Account Number (for UK based bank accounts) OR Swift ...
Can I deliver to a different address to the one confirmed on my PayPal account?
Unfortunately, we can only ship to the confirmed address that PayPal provide us through their Express Checkout. This is to ensure that both the buyer and seller have full protection against fraud or lost and delayed parcels. If you need further ...
Why has my order been cancelled?
There are several reasons that your order may have been cancelled, if you have not received an email explaining why please first check your spam folder otherwise please contact our helpful Customer Support team who will be happy to help. Please ...