Can I change or cancel my order?
Our customers want their orders fast. So we have to process your orders even faster!
If your order has been shipped or started the process then we are super sorry that we will not be able to change or cancel your order.
You can check the status of your order here and if it has not started the shipping process then we will try our absolute best to make the changes for you. Contact our Support Team here and use one of the reasons "I'd like to cancel my order" or "I'd like to make a change to my order" and we will get right onto it. Don't forget to include your order ID and the changes you want to make, this will help speed everything up. If your order has already been shipped then you will need to return your parcel to us and request the changes this way. For details on how to return a parcel click here.
Can I change my delivery address after placing my order?
PayPal Checkout Orders: No, we can only ship to the address provided to us by PayPal to ensure both the seller and the buyer have full protection eligibility. Credit / Debit card Orders Yes, you can request a change in address and your order will be ...
How can I update my email address for my account?
To change your email address in your account - please log in here. Select Edit my Details and ensure you select save once updated.
When will my order arrive?
I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...
My item is out of stock what can I do?
If your order has not yet been dispatched, simply contact our support team, ensuring that you include your order ID and the desired changes and we will get this sorted for you.
How can I track my order?
If you have signed up for an account: Simply visit My Account and from here you can track the status of any order. If you checked out as a Guest: You can quickly track the status of your order on the "Track My Order" page. All you will need is your ...