Can I change my delivery address after placing my order?
PayPal Checkout Orders:
No, we can only ship to the address provided to us by PayPal to ensure both the seller and the buyer have full protection eligibility.
Credit / Debit card Orders
Yes, you can request a change in address and your order will be processed again by our Security Check team to authorise.
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Can I change or cancel my order?
Our customers want their orders fast. So we have to process your orders even faster! If your order has been shipped or started the process then we are super sorry that we will not be able to change or cancel your order. You can check the status of ...
How can I update my email address for my account?
To change your email address in your account - please log in here. Select Edit my Details and ensure you select save once updated.
When will my order arrive?
I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...
How can I track my order?
If you have signed up for an account: Simply visit My Account and from here you can track the status of any order. If you checked out as a Guest: You can quickly track the status of your order on the "Track My Order" page. All you will need is your ...
How do I check my saved address and cards are correct in my account?
To check your saved details in your account please follow the steps below: 1. Log into My Account here. 2. On the left hand side you will see a menu bar and you can edit and view your details and address book here. We do not allow you to save ...