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Submit a Ticket

If you can't find a solution to your problem in our knowledgebase, you can fill in the fields below with as much detailed information as possible and send it to our agents.

Please Note - You will need to complete this form for each item you are returning.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. We cannot be held responsible for any units that have been damaged in transit.

For further information regarding our returns terms and conditions, please click here
For information regarding Handset Returns, please click here

General Information
Full Name:
Email:
Returns
Contact Number: *
Order Number: *
Please enter your order number.
Handset IMEI Number:
Please provide the IMEI number for handset returns. This can be found under the battery or by typing * # 0 6 # onto your phones keypad.
Product Code: *
Please enter the product code of the item you wish to return.
Reason for Return: *
Please select the reason why you would like to return the item
Handset Fault:
For faulty handset returns, please select the fault from the following list.
Action Required: *
Would you like us to:
Replacement - Alternative Product:
If you are requesting an alternative product please provide the product id.
Fault Description:
Please provide details of the fault if the item is faulty.
Additional Info:
Provide any additional information relevant to this return
Returns Terms and Conditions: *
I am authorised to return the unit/s and have read and agreed to the terms and conditions related to returns as set out by Mobile Fun Limited
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